“Wherever there is a human being, there is an opportunity for a kindness.” Seneca
And They Work for Delta Airlines
I have a granddaughter getting married this weekend in Texas.
So about six weeks ago, so as not to leave my campground hosting duties here at Lake Walcott for too long, I made airline reservations that would get me into Texas early Saturday morning for that evening’s wedding. Or so I thought.
The plan was that my son, who lives only a couple of hours away, would pick me up at the airport. But then I got a call from him yesterday asking me to take another look at my flight reservations.
“You’re booked to catch the 8:10 p.m. flight, and not the 8:10 a.m. flight,” he said.
He was right – and I was in a panic. My flight wouldn’t arrive in Texas until after all the happenings had ended. And of course I had purchased one of those non-refundable, non-changeable tickets.
Trying very hard to not panic, I called Delta Airlines. After the usual wait for an agent, I was connected to sweet, young, voice, the kind that you just know is not going to be able to help you. Fate, I thought, wasn’t going to be kind to me.
But after I, as calmly as my fast-beating heart would allow, explained my predicament, the honeyed voice asked if I would hold while she talked with a supervisor.
It wasn’t a short hold, but the voice came back several times to let me know she was still working on my problem.
Finally, as if this were a fairy tale where everyone lived happily ever after, she told me that my flight had been changed from an evening one to a morning one, and that there would be no charge.
“Normally it would have cost $350 to change,” she said, “but this was clearly a mistake.”
I wished I could have hugged this delightful young woman, and the supervisor who approved the change, too.
I now believe in Angels.
Bean’s Pat: The Kindness Kronicles http://thekindnesskronicles.wordpress.com I wonder if my angels ever read this bloggers post about daily kindness. Blog pick of the day from this wondering wanderer.